In the restaurant, there is a constantly multidirectional movement of money and products. It is very important to track this movement using a monitoring and accounting system. will help to reduce debit to credit, and understand how much your institution earns or loses.

Restaurant business automation

Nowadays, all accounting systems are automated (for example). You just have to choose a specific supplier of restaurant automation systems.

Which automation system for restaurants to choose?

A difficult situation has developed with numerous control and automation systems in the restaurant business. It seems that there are many suppliers of such equipment, but few satisfied customers.

Now on the market of software products for the restaurant business there are about 20 systems of automation of accounting and control.

Several Russian developers hold leading positions in this market. The most famous among them is the R-Keeper software product developed by UCS. This company was the first to offer its restaurant automation system, which is cheaper than Western ones and adapted to the Russian business environment.

Pricing and quality levels of restaurant automation systems are highly variable. There are relatively inexpensive systems, and there are also very expensive ones designed to operate a whole chain of restaurants. There are also such restaurant automation systems that, despite their high cost, are not capable of much.

Why are there problems with some restaurant automation systems?

This is mainly because the programs are developed by specialists who have not studied the specifics of the restaurant business in practice. The programmer creates a certain algorithm that is designed to perfectly automate the restaurant business. But if for a programmer it is always 2 + 2 = 4, then in a restaurant this is not always the case.

Therefore, the automation of a restaurant should take place using not only a functional, but also a flexible system. This is one of the important requirements when choosing a CAP (restaurant automation system).

Another problem with automation systems in the restaurant business is service problem.

Single points or small networks with modest budgets suffer the most from this problem. As a rule, aspiring restaurant entrepreneurs choose well-known systems that are widely represented in the market. At the same time, they give little thought to what kind of service problems from the supplier companies they will have to face. After all, large suppliers of automation systems for restaurants have no time, and it is unprofitable to "sink" to servicing small outlets. They serve such customers carelessly and slowly. And malfunctions in any automation system are the norm. Therefore, large sales companies have long queues for service. You have to wait for a specialist for weeks, and sometimes months.

Thus, a restaurateur, when choosing an automation system for his restaurant, must first of all have a clear idea of ​​what he expects from it, what exactly he wants to get.

We also need to ensure that the chosen system does not restrict the development of his restaurant business in the future. Because the prospects of any enterprise can outgrow the capabilities of the automation program, and it will have to be replaced or modernized. And this will require not only financial costs but also emotional, psychological. Because for the restaurant's accounting department and other employees, the transition to a new automation system is tantamount to moving to another country, with new rules, laws and requirements.

The most famous restaurant automation systems

1. R-Keeper

R-Keeper is a leader in the market of restaurant automation systems Catering... The developer of this system is the UCS company. It has been present on the automation market since 1992.

Its main software products:

• Delivery is a finished product delivery management system.
• TimeKeeper is a system for planning and accounting for employees' working time.
• "Premiere" is a system for automating the cinema's activities.
• Pool Jet is a billiard room control system.
• Shelter is a hotel automation system.
• R-Keeper StoreHouse is a warehouse accounting system.
• R-Keeper is a restaurant automation system.

2. "Magic Restaurant"

The Magic-Restaurant automation system appeared on the market in 1996. The developer of the system is the company "IVS". Today more than 700 catering establishments in Ukraine and Russia operate on this system.

3. TillyPad

This restaurant automation system was launched on the market in 1998. TillyPad XL is a new generation system that has been operating in the restaurant business since 2008. Its purpose is to control the activities of network establishments. Thousands of public catering establishments in Russia and the CIS countries work with this automation system. The main office of the company is located in St. Petersburg... The company also has a representative office in Moscow. Regional and dealer development centers are represented throughout Russia.

4. "Expert"

The developer of the "Expert" system is the "AVERS technology" company. The restaurant automation system "Expert" has been on the market since 2001.

5. "RST"

It appeared on the restaurant business market in 2002. The main products of the "RST" automation system:

• "RST: Magnat" - for network enterprises.
• "RST: Restorator".

This system has been installed in more than 2000 catering establishments.

6. Z-Cash

The developer of the Z-Cash automation system is Z-Lab Tech. This is a relatively young product that is intended only for restaurants. This automation system is based on intranet technologies. Requires a quarterly license fee.

Restaurant automation requires the restaurateur to keep abreast of all new automation systems. After all, the restaurant business market does not stand still. It often happens that a familiar system quickly becomes outdated and no longer copes with new tasks. Therefore, it is better to always look ahead and, if possible, take a system "for growth", which assumes constant modernization and offers regular updates.

- A professional automation system for a catering establishment, such as R-Keeper, is the main tool for effective management for the owner and managers of a restaurant. The R-Keeper software and hardware complex reliably monitors sales and the work of staff at the checkout, in the bar, in the hall, in the kitchen, helps to generate the necessary analytical reports for making management decisions, allows you to develop and implement loyalty programs for guests, increases the speed of service, helps to increase the profitability of the establishment by optimizing costs at all sites.

The R-Keeper management system offers restaurateurs technological solutions that provide automation of all major business processes: operational accounting, sales analysis, inventory control, staff time tracking, work with loyalty programs, etc. A feature of R-Keeper is modularity, which allows you to create individual solutions that meet the needs and strategies of business development. The customer purchases only the functionality he needs without overpaying.

With the active development of the fast food segment, the demand for technologies that help to increase the attractiveness of points of sale and the speed of service in establishments is growing. fast food: electronic menu-boards, checkout stations with an additional guest screen, cook monitors, "electronic queue" and others.

Electronic menu-boards technology in the R-Keeper system

In concept restaurants, mobile waiter terminals, electronic menus, technologies that affect guest loyalty are in great demand: a CRM system, a table reservation program, a virtual guest card.

There is significant interest in delivery automation ready meals... Solutions are still in demand that allow owners to control the operation of the establishment remotely via the Internet: video control of the cashier's area, online monitoring and on-line reports.

The R-Keeper system implements the latest technologies designed to optimize business processes in catering establishments of any format, to increase the efficiency and profitability of the establishment:

Portable waiter terminals, electronic menus on tablets and virtual guest cards for concept restaurants;

Electronic menu-boards, checkout stations with an additional screen for the guest, "Electronic queue" technology for fast food;

Drive Thru technology for servicing in the "auto-distribution" format;

Electronic "printers" of the cook and the waiter (replacement of service printing), etc .;

StoreHouse warehouse accounting system;

Time tracking system;

Loyalty system R-Keeper CRM;

RK-Reservе table reservation system;

System of on-line visualization of orders in the kitchen KDS / VDU;

Cash flow accounting system within the Cash Management restaurant;

Intelligent video control system for the checkout area;

WEB-monitoring of the restaurant's work;

Restaurant delivery service automation system Delivery.

The software products developed by UCS are professional solutions for enterprises in the hospitality and entertainment industry, specialized for specific business segments. But all of them are easily integrated with each other, which makes it possible to comprehensively automate any multifunctional facility in the industry.

UCS continues to continuously develop and improve its software products, offering the most advanced technological solutions to improve the efficiency of customers' business. Updated versions of software products are available to our users free of charge. The warranty covers the entire period of use.

The UCS company provides technical support, supply of consumables, warranty and post-warranty maintenance of equipment, service repair of cash registers. Our Technical Service Center "USIES Service" operates 24/7 and is always ready to provide the necessary assistance to customers.

Electronic queue technology in the R-Keeper system

R-Keeper is the most popular professional restaurant management system in Russia and many other countries. Today more than 34,000 restaurants in 44 countries of Europe, Asia, Africa use the R-Keeper ™ software package as a business automation system. Among them are well-known international chains and leading Russian catering operators: Subway, KFC, Burger King, Country Chicken, Rosinter Restaurants, Ginza Project, Shokoladnitsa, Arkady Novikov Group of Companies, Arpikom, Tanuki, Sushi Shop "," Food Master "and many others.

It is thanks to customers who transmit their ideas and needs to us that we are constantly moving forward - we develop our software products and create new ones.

Among the latest technological innovations for concept restaurants, it is necessary to note "electronic service printing" as an alternative to service printers. Thermal paper and printer costs are a significant expense. We offer modern counterpart, which will allow you to achieve significant savings. Electronic service printing is essentially a monitor on which orders received are displayed. After the order is ready, the chef removes it from the screen, and only the entire list can be removed, that is, cooked - you cannot select a separate dish, since this is an analogue of a service check. Color and numeric labels are used to quickly identify orders. Next to the kitchen, waiter's electronic printers are installed, which display already prepared positions, which allows waiters to quickly track their orders and serve guests faster.

Another novelty is the Cash Management application, which is supplied as part of the managerial part of the R-Keeper v7 system and is designed to record the movement of cash inside the restaurant. This program greatly simplifies the daily collection procedure by automatically generating a cover sheet for the collection bag and the KM-6 and KM-7 cashier-operator's report forms. All documents provide for the indication of the correspondents and the names of the safes, the name of the operator who carried out the transfer is recorded. The Cash Management system takes into account the purchase amount of funds for each storage location after the close of the shift, including not only cash, but also food coupons and coupons. The program in on-line mode displays data on open boxes, a list of closed shifts. The reporting section provides information on the current state of safes, shortages by cashiers, cash collections by shifts and cash drawers, and the state of safes for previous periods.

The implementation of the professional R-Keeper automation system and various technologies based on it provides reliable accounting and control of work in a restaurant, allows you to increase the speed of service and table turnover, optimize costs, increase profits and the level of guest loyalty.

We invite restaurateurs on September 23-26 to our stand at the PIR. Restaurant Equipment ”, where R-Keeper automation system technologies will be presented, including the latest novelties.

Vasily YARTSEV, commercial director of iiko:

The main purpose of accounting is to provide the restaurateur and manager with up-to-date information on the company's activities. Accordingly, the task of the information system is to collect and systematize all data. That is why all over the world for almost half a century they have been using ERP systems that allow for end-to-end accounting through the integration of enterprise business processes.

iiko is a specialized ERP system designed to manage the restaurant business. What does she give a restaurateur? The most important thing is the ability to influence profits. iiko allows you to assess the state of the business by pressing one button: the waiter has not yet had time to bring the guest change, and you see a list of the dishes sold by him, and the ingredients of these dishes have already been written off from the warehouse, the corresponding income is reflected in the profit and loss statement, and the employee has been credited reward in accordance with his personal motivational scheme. Only a single integrated information system provides such information on-line.

Evaluating key business indicators on a daily basis, you can see their change and can quickly correct the situation. If you receive a profit and loss statement only once a month, when all the data from disparate systems is brought together, as a rule, it is too late to do something. According to one of our clients, an important result of using iiko for him was that the “food cost curve” has turned into a “direct food cost”, since now he can manage all the factors of influence. Iiko automatically monitors the level of stock in the warehouse and purchase prices, alerting the manager in time about deviations. The management of the layout can also significantly reduce costs: personnel costs can also be easily minimized thanks to accurate tracking of working hours and automatic scheduling of personnel in accordance with the expected revenue. Thus, in various areas of the business, you can save up to 15–20 percent of the proceeds, and this actually doubles the profit.

Our clients use plan-fact analysis to compare metrics and see how a business is “doing”. iiko provides all data in the form of visual charts and diagrams, which allows you to quickly assess the state of affairs and make a decision when problems arise. With the help of plan-fact analysis, the accuracy of the financial model is significantly increased, and therefore the budgets that will be drawn up for the next planning periods. By conducting a plan-fact analysis on a regular basis, you can always promptly and correctly respond to processes not only within the company, but also outside it, staying ahead of your competitors and increasing profits. In addition, accounting using a modern integrated system is more accurate, since the possibility of an error in entering information is practically excluded.

The iiko management tools that are useful for individual restaurants are simply irreplaceable for restaurant chains. To obtain maximum profit, it is important to automate not only the prompt receipt and analysis of reports, but also the process of executing decisions of the head office: it is necessary to centrally manage policy, standards, personnel, procurement, production and marketing, as well as planning of activities. Iiko provides active in-house coordination of the work of individual network establishments in all key areas, helping to identify risks and mitigating their level, increases the flexibility of the enterprise and is the main tool for implementing the company's strategic goals. Moreover, all business management tools are available remotely.

The functionality of iiko is constantly growing - we release a new version every two months. The most recent novelty is electronic document management with suppliers. A restaurateur can place orders for the supply of products in electronic form, while invoices for delivered products are automatically generated in the system.

At all stages of the development of the restaurant business, it is important to monitor income and prevent theft. To cope with this and make management of the establishment easier, a program for automating restaurants will help. Restaurant automation is a complex of services that provides for the complete equipping of the entire institution with iiko software, which monitors performance throughout the whole working day and increases your profit by reducing costs, optimizing the payroll and reducing costs associated with errors and abuse of personnel. Raise your business to a qualitatively new level!

Ask a question, order restaurant automation

It is no secret that the competition in the HoReCa market is very high. Hundreds of examples can be cited when a seemingly successful restaurant business was sold under the hammer in a couple of months. The reason for the collapse is, as a rule, standard: the owner of the company simply did not take care of timely accounting and could not analyze the actions of the staff in time. How to avoid mistakes? Introduce a restaurant business automation system.

The world experience of successful restaurateurs and the statistics of their income growth show and convincingly prove that a restaurant becomes truly profitable only after it is equipped with a modern management and accounting system. Such as a restaurant automation program that can increase the speed of customer service and simplify the work of employees. As a result, it leads to a stable increase in profits. In addition, using the automation system, you can remotely control the work of the restaurant, view online detailed reports on the movement of funds and staff actions, and quickly make the right management decisions.

In small establishments, the procedure for accepting an order looks like this: the waiter addresses the guests and accepts the order, then leaves to the POS terminal and sends the information to the kitchen. In restaurants with large banquet halls, the staff is equipped with a mobile terminal, which allows them to work quickly and comfortably. Additionally, you can "arm" the waiters with personal pagers, thanks to which they will receive a call from the client in time and respond quickly.

The order is typed on the terminal, after which the information is instantly transmitted to the kitchen and there is printed out on the printer. The chefs see the task at hand and start preparing the dishes. In large restaurants, data from the terminal is automatically divided by directions and sent to specific addressees: to the kitchen, to the bar, confectionary shop.

Instead of a kitchen printer, or as an additional module, you can install a monitor displaying incoming orders. The plus is that chefs, as they prepare dishes, can operate on data and delete the worked out information from the screen. Experience shows that it is much more convenient to work this way, because a receipt from a printer can simply be lost during cooking.

Everyone, the visitors ate and got drunk, asked for a calculation. Approaching the POS-terminal, the waiter prints out the preliminary invoice on the printer. And transfers it to the client for review. Then, with the funds received from the guest, it is sent to the cashier. The cashier makes the payment for the order through the terminal. The order in the system is closed, the products consumed for the preparation of dishes are deducted from the balance. The waiter gives the change and the fiscal receipt to the visitor.

Of course, it is beneficial, because the system is ready to issue a report on the work of each of the divisions of the enterprise at the first request: bar, kitchen, warehouse, cash register. The service does not forget about the waiters either, their work is clearly visible in the report. By introducing a restaurant automation system, the manager gives the accounting department a powerful tool for conducting high-quality inventory, accounting for stock balances and entering information on new product arrivals, compiling technological maps and costing. Moreover, the program is capable of independently uploading the received information to 1C.

Automation of restaurants is not only an analysis of the work of an institution online and a quick response in the chain of client - waiter - cook, it is also a metered access of various groups of personnel to the reports issued by the system. For example, only the manager can see the data on the movements of finances, but the administrator can also exercise remote control over the work of employees. All these measures allow raising the profitability of the institution to a new level. Isn't that the purpose of any business?

A restaurant with a bad reputation, bad food and rude staff is unlikely to be a success. The restaurant business automation system allows you to control the time of general discounts for certain menu items, take into account personal bonuses and discounts for guests, issue information on discount cards and accept payment with gift points. The manager will be able to track the effectiveness of launched promotions and make changes to increase the restaurant's profits.

Are these all the pros of a restaurant automation program?

No, in addition to the above, the program allows you to:

• conduct video surveillance of the work of personnel with the display of individual video clips;
• scan primary documentation, freeing accountants from the routine;
• take inventory in real time;
• manage the mood of visitors with a music track;
• reserve tables and seat guests according to a given plan;
• prompt the waiter about the client's preferences based on the analysis of previously ordered dishes;
• motivate waiters with bonus programs, thus increasing sales;
• automatically calculate bonuses and fines;
• manage the establishment from anywhere in the world.

And these are not all the possibilities and advantages that a restaurant automation system gives you. Call us and we will tell you in more detail about the innovative restaurant business management system.

Institutions that do not use automation are less and less common. The question of whether to automate a restaurant or not is no longer relevant; it is being discussed which system to install and why.

“There are almost no people who work in the old fashioned way, even in the regions,” says Konstantin Popadyuk, CEO of MENUFORYOU. "According to consulting agencies, almost all restaurants are connected to cash register systems such as R-Keeper, iiko and Tillypad."

A consulting company can become a good helper, which will select a solution taking into account the full range of needs and niches towards which you can develop your business.

Story

Denis Paschenko, CEO of MANQRO RUS, identifies three waves of automation that have formed along with the development of the industry and information technology.

The first refers to the early 90s - this is the automation of accounting, warehouse, inventory management and other general business functions. The undisputed leader is 1C.

The second, since the mid-90s, is POS systems, integration with receipt printers, kitchen management, sales, inventory balances, that is, the direct functions of the restaurant business. The leaders are UCS (R-Keeper) and iiko, each with about 40% of the market.

The third wave of automation continues to this day - this is the automation of direct guest service: taking orders, loyalty programs, marketing, delivery, etc. There are solutions both from experienced UCS and iiko, and from new companies - Plazius, Loyalty Factory.

Capitals and million-plus cities are going through the third wave - accounting and POS systems are automated in all restaurants that operate legally. The third wave has not yet covered the regions, but there is a demand for modern solutions, as well as an understanding that consumer expectations are growing.

In Russia, UCS (R-Keeper) and iiko are considered the absolute leaders in the POS segment

There are no fundamental differences in the first two waves - the functions and their set are standardized, but there are nuances, for example, the level of prices and technical support (opinions differ, but in general it is believed that the smaller the company, the better the service). The solutions of the third wave of automation are very different from each other - there are no obvious leaders and standards, there are serious differences in functionality. The exact set of solutions must be chosen carefully; one of the functions, as a rule, is the leading one, the rest complement it and increase the scale of the introduced innovations.

Functional

Automation in HoReCa can be divided into several areas: cash systems, KDS (Kitchen Display System) systems, booking services, customer acquisition services, increasing loyalty and retention, as well as ordering services, says Konstantin Popadyuk... They, in turn, are divided into three more categories:

In-house - for everything inside a restaurant, cafe or hotel;

Outdoor - works "outside". These include SaaS solutions (Software as a Service - software as a service) and services for attracting guests;

Anything can be automated: accepting orders, placing orders at the checkout, sending orders to the kitchen, printing pre-checks, generating financial reports, monitoring the quality of waiters' service. Some of the programs on the market are narrowly focused, but the line is blurring, because it is profitable for service providers to satisfy all the needs of the customer - they try to sell a complex solution, not a separate product.

The set of automation program modules is not limited only by the vendor's proposed solution. “In practice, we often have to individually develop or refine specific solutions for specific customer tasks,” explains Konstantin Popadyuk... - The more experience and competence a supplier has, the more additional modules he offers. For example, in our company, in addition to the flagship product “Menu on a Tablet”, there are integration modules-constructors that complement automation solutions - for example, a karaoke, a banquet module, a module for controlling and increasing sales from waiters (“Targets / Target”), a restaurateur's personal account, a module waiter and manager's mobile terminal ”.

Ten years ago in a restaurant it was enough to automate sales and inventory in the warehouse, but now more and more restaurateurs use the systems very actively: they update programs, master new functions, use advanced tools financial planning and analysts, set up incentive programs for staff and optimize purchases, install mobile applications to control the business.

A mobile "waiter's notepad" can significantly increase the speed of serving guests and reduce the workload on staff

The functions required by the restaurant are listed on the example of VietCafe Alexander Zolotarev, Director of the Business Support and Financial Reporting Network:

Personnel identification by magnetic cards;
automated order entry and storage;
addition of a previously entered order;
sending special notifications to the kitchen or base (for example, "cook later", "with ice", etc.);
transferring the order to another waiter or changing the table (for example, guests sat at the bar and then moved to the hall);
choice of the type of payment (cash or card);
provision of discounts, bonuses;
printing orders on remote printing devices (kitchen, bar, etc.);
printing of preliminary invoices for guests;
division, consolidation of accounts;
printing a fiscal receipt (regardless of the used cash register);
removal of final and current reports on the turnover (general, for waiters, cashiers, stations);
removal of final and current reports on the sale of dishes (general or divided by categories);
removal of special reports (on the provided discounts, balance, hourly turnover, etc.);
closing of the working day;
x-report, deposit / withdrawal of money, periodic fiscal reports;
transferring food orders from one table to another;
generation of reports on the amount of sales by personnel and other criteria;
control of the movement of goods;
control of the situation in the restaurant hall;
speed of work of bartenders and waiters and ease of serving guests;
reliable protection against fraudulent personnel.

System selection

The automation system must have a convenient interface for integration with third-party products, a kind of "socket" into which a new application can be plugged in, and it will work as a full-fledged part of the system - it can be a mobile application for guests or employees, a tool for remote control over the establishment , a widget for taking orders for delivery and much more.

The choice of the program and the necessary functions is influenced by the scale of the institution, says Denis Paschenko: “A small business with 15-30 seats in general can only put a POS system on a tablet and not automate the warehouse and marketing. Ancillary services often require their own automation systems, which do not always integrate successfully with POS systems. Small restaurants also often refuse technical support and manage on their own. "

Konstantin Popadyuk believes that it is not the scale itself that is important, but rather the format of the establishment and the way in which these services are provided to consumers: “It is a set of specific tasks for improving the quality of service, optimization and increasing profitability that determines specific software solutions for this establishment. For example, in a small cafe "Electronic menu" and "Mobile terminals of a waiter" will most likely be in demand, and in a large banquet restaurant, where all orders for events are accepted in advance, - "Banquet menu", in which it is convenient to choose dishes and agree on all the details of the upcoming event.

Important factors when choosing an automation program Alexander Zolotarev considers:

Efficiency of data processing;
functionality;
comprehensive service;
ease of use in the system;
technical support;
supplier professionalism;
the ability to work remotely;
system openness;
data exchange and synchronization;
complex system;
security;
scalability;
question price.

A mobile application for couriers, for example iikoDeliveryman, controls every step of the order

With regard to payment for automation - Konstantin Popadyuk considers the SaaS business model the most popular: “The main advantage for the consumer is the absence of costs for installation, updating and maintenance of equipment and software, the restaurant pays only for monthly software maintenance. Another significant plus is that the cost does not depend on the number of devices on which the restaurant plans to install the software. "

A consulting company can be a good helper, which will select a solution taking into account the entire range of needs and niches towards which you can develop your business.

Purchase automation

Modern electronic trading platforms (ETP) allow you to fully automate purchases - from planning and direct implementation to the formation of reports and analytics on past auctions.

Russian restaurateurs are only on the way to mastering them, says Andrey Boyko, Commercial Director of the one-stop corporate e-commerce platform B2B-Center. He explains this by the peculiarities of the market: “ Catering business- it is rather a creative process, when the chef independently chooses suppliers and necessary goods. ETP is used by large energy and industrial companies, whose main task is to ensure an uninterrupted production process; it is rather a conveyor belt, rather than piece purchases. Therefore, the automation of purchases using ETP is more suitable for large establishments and restaurant chains that order standard goods in large quantities - uniforms for employees, computer and office equipment, food. They want to buy cheaper and at better conditions therefore provide high level competition of potential suppliers due to publicity and openness of tenders. B2B-Center was actually the first to start working with restaurant customers. Currently, electronic purchases are carried out by Burger King and Shokoladnitsa; we are working with several more networks. "

“ETP makes it possible to carry out purchases for the conclusion of long-term contracts. For example, choose the best offer from a meat supplier, conclude a contract with him for a year, and after a year carry out the procedure again, - gives an example Andrey Boyko... - This will ensure uninterrupted supplies necessary products and keep your traditional suppliers in good shape. "

Future

Systems become interactive and intelligent; the restaurateur turns to them not only for the necessary data. So, iiko will soon analyze sales statistics for past periods and create a forecast for the near future, taking into account current and planned events and circumstances; based on this forecast - automatically calculate the procurement plan, production and the need for certain employees. That is, the system will inform the restaurateur that by this Friday he needs to buy such products (while the electronic invoice has already been generated and is waiting to be sent to the supplier), tomorrow this will need to be defrosted, but the optimized employee schedule, taking into account the load during the day ... In addition, it will automatically analyze the situation in the restaurant, track dangerous operations and deviations from the planned indicators, and notify the manager via a smartphone.

Another important area is the development of cloud technologies. It is convenient: I connected to the cloud server, downloaded the cash register module to inexpensive tablets, and the back office to a laptop, and you can work. No need to buy and maintain an expensive server; data is always available from anywhere in the world. Plus, a cloud solution doesn't require a lot of upfront investment.

“The only thing that has not yet been automated is human communication with guests, an integral element of the service,” says Konstantin Popadyuk... - Nevertheless, some American, European and Japanese restaurants do not have staff, and all orders are accepted through the electronic menu on the tablet; food is delivered on a conveyor belt. Time will tell whether it will be successful. "

Konstantin Popadyuk,

CEO of MENUFORYOU

A good automation solution is a tool that benefits the establishment from the first days of installation: it automatically registers guests' orders at the checkout and kitchen, increases the average bill due to additional sales at the time of ordering, saves service time by monitoring the readiness of dishes in the kitchen, and much more. ...

Denis Pashchenko,

CEO MANQRO RUS

There is no one automation program that takes into account all the needs of a restaurant's business, marketing management, etc. The sets of modules in R-Keeper and iiko look the most impressive, but even they cannot cover everything completely. Additional opportunities for process optimization are created by the players of the third wave of automation.

Andrey Boyko,

commercial director of B2B-Center

How more company and its purchasing costs, the more carefully these costs need to be controlled. Therefore, large restaurants and chains will get the greatest effect from procurement automation.
Choose a large ETP, which is already used by many customers from different industries and, accordingly, suppliers. This will provide an economic benefit due to the high competition in your purchases.

Pay attention to the reputation of the site. An independent ETP will ensure the transparency of purchases and their availability for all potential suppliers. The convenience and functionality of the system are also important.

Alexander Zolotarev,

director for business support and financial reporting of the VietCafe chain

Our network uses R-Keeper, one of the most widely used automation systems. In general, it is convenient to work with it, but each program has its pros and cons, any program can malfunction - this, unfortunately, cannot be avoided. In such situations, the competence of the staff serving the system plays an important role. Many issues have to be resolved on their own, since technical support does not always cope.